New Cheese
There is a term that some know and understand well.
It´s called: “new cheese” … The term comes from a book called, “Who Moved My Cheese?” (written by Spencer Johnson, M.D.) What is ´new cheese´? It´s those wonderful things that happen in your life as a result of ´change´.
In your life, as well as your [...]
Stop and Think About Your Sales Goals
Seven Steps to Successful Sales
by John Mehrmann
Being a successful salesperson does not happen by accident or blind luck. Success is the result of diligent effort applied to a structured system with commitment and passion. These seven steps are designed to help develop a system in a matter of minutes. Building on success to achieve your dreams is determined by [...]
Salesmanship Commandments
Most people are always striving to better themselves. For proof, check the sales figures on the number of self-improvement books sold each year. This is not a pitch for you to jump in and start selling these kinds of books, but it is an indication of people’s awareness that in order to better themselves, they [...]
Best Sales Skills: How to Get Someone To Return Your Call or Reply to Your e-Mail
Getting lots of people to reply to you in some manner is an art more than a science. In this day of info-glut, it is amazing that we get as much done as we do, with so much “stuff” to get through and past in our daily work life.
There are some tips and strategies that [...]
Best Sales Skills: How to Get Someone To Return Your Call or Reply to Your e-Mail
Getting lots of people to reply to you in some manner is an art more than a science. In this day of info-glut, it is amazing that we get as much done as we do, with so much “stuff” to get through and past in our daily work life.
There are some tips and strategies that [...]
Avoid the “What If” Approach
by Kelley Robertson
“What if I could show you how you could save money, would that be of interest to you?”
“What if I told you that you could capture more market share, would you like to hear how we can help you do this?”
“What if our system saved you time, would that be of value to [...]
A Better Way to Talk With Unhappy Customers
by Bill Lampton, Ph.D.
No matter how much customer care training we conduct, some customers will dislike our service. They may become so irate that they confront us face-to-face, venting their frustrations–at times rather loudly and accusingly:
“You double-charged me this month, and you can be sure I’m looking for another company that will be honest in [...]
1O Great Selling Tips
Invest in face-time with customers:
It’s tempting, especially if it’s bad weather or if you’re not entirely comfortable with a customer, to try to resolve an issue or make a sale by telephone or e-mail instead of face-to-face. But many studies have shown that only ‘face-time’ builds relationships and trust, and that customers are willing to [...]
